Billing and the credit pool
How firm plans, the shared credit pool, per-client billing modes, trial credits, and top-ups fit together so one subscription covers your whole portfolio.
A firm pays with one annual plan that fills a shared credit pool, and every managed client draws from that pool. One processed document costs one credit, the same unit the rest of the product uses. You can also leave a client on their own billing when they would rather pay for themselves.
Firm plans
Firm plans are annual and billed once a year. Every plan includes unlimited client workspaces, unlimited team members, the shared credit pool, and priority support. Plans differ by the number of documents you can process across the whole portfolio each year.
| Plan | Documents / year | Price |
|---|---|---|
| Firm 5K | 5,000 | $99 / mo billed annually ($1,188 / yr) |
| Firm 10K | 10,000 | $159 / mo billed annually ($1,908 / yr) |
| Firm 20K | 20,000 | $259 / mo billed annually ($3,108 / yr) |
| Firm 40K | 40,000 | $399 / mo billed annually ($4,788 / yr) |
| Firm 80K | 80,000 | $549 / mo billed annually ($6,588 / yr) |
Firm 10K is the most popular plan. Portfolios that outgrow Firm 80K can ask for a custom Firm Unlimited plan from the same Plans tab. For the current numbers and to start a plan, see the accountants pricing page. Manage the subscription from the Plans tab in the firm workspace.
Trial credits
When you create your firm, the shared pool receives 50 trial credits so you can process real documents before you subscribe. Trial credits never expire and are granted once per accountant.
Billing modes
Each client has a billing mode that decides where its credits come from. Set it when you add the client, and change it later from the client slide-over in the Clients tab.
| Billing mode | Who pays | Where credits are drawn from |
|---|---|---|
| Firm pool | Your firm | The shared firm pool first, then the client's own credits if the pool is empty |
| Client pays | The client | The client's own subscription and credits, exactly as a standalone business |
A managed client you created for someone who never logs in is normally on the firm pool. A client who brought you in and wants to keep paying for themselves is normally on client pays. You can mix both across your portfolio.
Pool-first consumption
For a firm-pool client, a processed document is charged to the shared pool first. If the pool is empty, the charge falls back to the client's own credits, if they have any. If both are empty, processing is blocked with a message pointing the client to their accountant. Moving a client off the pool is always an explicit choice you make, never an automatic switch.
The pool balance is live. As any client processes a document, the pool count ticks down in your firm header and on the Overview tab.
The yearly grant and rollover
When your firm plan activates, the full annual credit cap is added to the pool as a single grant, not metered out month by month. Unused firm credits never expire. At renewal, the next year's full cap is added on top of whatever is left, so leftover credits roll over. Upgrading mid-year tops up the difference between the old and new annual caps once.
Top-ups
When a busy season needs more than your plan's annual cap, buy a credit bundle from the Top up tab. Bundles never expire and stack on top of your plan's credits.
| Bundle | Price |
|---|---|
| 1,000 | $275 |
| 2,000 | $400 |
| 5,000 | $950 |
| 10,000 | $1,800 |
| 20,000 | $3,200 |
Running the pool to zero does not hard-stop your clients by default. It marks an overage and prompts you to buy a bundle.
Related
Add clients
Pick a billing mode as you add each client.
Billing and credits
How credits work for a standalone business.
Ready to try this?
Inbox Ledger turns your inbox into clean accounting data. The free tier includes 10 credits, refilled every 30 days.
Start freeTeam and access
Invite staff to your firm, understand the partner, manager, and staff roles, and scope which clients each staff member can see.
What your clients experience
What an invited client goes through, what they can and cannot see, and how firm billing changes their dashboard so you can set expectations.